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Frequently Asked Questions
What is web space and bandwidth? Can you really offer UNLIMITED web space and bandwidth? I don't have a credit card. Can I pay by cheque? Do I have to change my domain if I get a new host? How do I track how many hits my websites gets? I have purchased a domain and web hosting a few hours ago, but my web pages are not visible online. |
Web hosting refers to the process of renting space and bandwidth through a company so that you may publish your web site online. Paid web hosting gives you complete control over your site contents and also involves getting a domain name and not having forced ads displayed on your site. |
A domain name is a text name which uniquely identifies your website. Internet users access your website using your domain name. This site's domain name is "www.1-nethost.co.uk." You need to register a domain name before your web site becomes accessible at this address.
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Registering a domain name is easy. First you will have to find out if the domain name you want is available, then you need to purchase the domain name. You can follow the "Find Domain Name" link in the navigation bar at the top to see if your domain name is available. |
| Web space is the amount of disk space allocated to your website, including email quotas (POP3 accounts only) and FTP files. Bandwidth is the amount of information or data that can be sent over a network connection in a given period of time. Bandwidth is usually stated in bits per second (bps), kilobits per second (kbps), or megabits per second (mps). The higher the bandwidth, the more information it can carry. |
| Yes, we can. We operate a sophisticated web hosting platform that utilises large network disk arrays. If we need to add more web space we can do this with no downtime by adding more disks to the arrays. As there are multiple arrays, if one fails another one automatically takes over. As all data is synchronised this has no impact on any web sites or email hosted by us. This dual system also allows us to carry out more complex upgrades by taking down any array and working on this while another array continues to serve our customers. We are frequently asked, "If you run out of Web space will the web server be offline when you add more space?" The answer is no, there will be no interruption to your service. All we ask is that files stored on your account are linked to or related to your website. Unlimited bandwidth is included with all our web hosting accounts. We are able to offer this because we closely manage our network resources. We do not allow certain types of Websites to use our services, these are:
Our customers host genuine business or home Websites and we have substantial capacity in our network to manage this. We can upgrade our data transfer with our providers within 24 hours should we need to. |
Yes, you can. However, we can only make your webhosting features available once the cheque has cleared. It is also important to note that domain names are set up in real time, so your cheque must be cleared first before we can attempt to activate your domain name. Contact us should you request to pay by cheque. |
Uptime is the amount of time your website is online throughout the entire month. The best uptime would be 100%, but because things can break, we offer 99.9% uptime guarantees. This means that if your site is not accessible for more than 43 minutes in a single month, we will reimburse you, depending on our terms of service. |
No. Provided that the domain name is registered in your name (as it should be), you can simply update your nameservers (from where you manage your domain names) to that of your new host. |
| Tracking on your site can be either done server-side or remotely. With server-side statistics, log files are used to generate visitor information. This is usually much more accurate than remotely hosted solutions. We offer one or more website statistics solutions as part of your hosting package. Using these solutions, you can track unique visitors, number of visits, number of hits, bandwidth, etc. |
| Domain registry databases can take between 24-48 hours to be updated so even though your domain has been registered it may still show up on WHOIS or " domain checkers" as being available. Also, during this period, your domain name may not work in a web browser and email using the domain name may not work. If your domain is still not working after a full 48 hours please contact support. |
| Yes, but there may be a charge for the transfer of a domain depending on the domain type, currently .uk domains are free to transfer-in. |
